The RMI is an Alternate Dispute Resolution agent and attempts to reach amicable mediated resolution to disputes in a manner that is cost effective for both parties concerned. The ADR process is non-legal and therefore no legal representation is allowed. Should you feel dissatisfied with a product or service rendered to you by an accredited RMI member establishment or non member establishment, we recommend the following procedure. Please ensure that you read the complete instructions hereunder before registering your complaint.

1. Talk to Senior Management

Insist on speaking to a member of senior management before you take any other course of action. “Counter level” problems are more often than not satisfactorily resolved, when a member of senior management becomes involved.

2. The Dispute Remains Despite the Involvement of Senior Management

Should this be the case, use the button below to fill an electronic registration form. It is preferable that you register online. Should you prefer to send us a brief fax, use the button below. Please do not forward supporting documentation unless you are requested to do so by an RMI official. Complaints in respect of disputes older than 6 months are not encouraged by the RMI, for obvious reasons. Your complaint will be routed to the appropriate RMI regional office closest to you.

3. Important: Reference Number

Once your complaint has been registered the computer will allocate you a reference number. Please make note of this number as you will be required to use this number in all future correspondence between yourself, the dealer and the RMI.

Fax Complaints

Should you prefer to submit your complaint by fax, kindly download the document below, complete and fax to the relevant Regional office in your area as stipulated hereunder.

Regional Consumer Managers

Consumer Complaint Form (click to download)