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Telematics experts separate fact from fiction, Goodyear launches National Car Care Clinics, how to make sales success a habit, in praise of dumb questions, communicating with employees, and more …
The Automotive Aftermarket Industry Association is hosting its fourth complimentary, 30-minute, members-only webinar on Wednesday, Nov. 20, at 11 a.m. EST on employer and individual mandates, as well as the financial impact of penalties and fees. The webinar will be presented by Anita Baker, managing principal, employee benefit plans, CliftonLarsonAllen LLP. In addition to this series of webinars, AAIA members have access to more exclusive information on health care reform, and can register for a discounted health insurance and penalty report specific to their company via the AAIA website. Registration for the Nov. 20 webinar is now available online. For more information, contact the AAIA education department at 301-654-6664.
Join the Automotive Specialty Products Alliance for its Annual Luncheon Program at AAPEX on Wednesday, Nov. 6, at noon at The Venetian Hotel in Las Vegas. This year’s luncheon features Ken LeBlanc, division merchandise manager-auto, Sears Holdings Corp., presenting “Sears’ Compelling Future Vision of Aftermarket E-commerce.” For more information and to register, go online.
Industry analyst Roger Lanctot will join Automotive Aftermarket Industry Association Chief Information Officer Scott Luckett in presenting “Aftermarket Telematics: Separating Fact from Fiction” at the AAPEX Learning Forum, Thursday, Nov. 7, at 9 a.m. at The Venetian Hotel in Las Vegas. Lanctot will present the current market conditions, projected scenarios and probable aftermarket solutions to the threat of embedded telematics. Luckett will present the aftermarket telematics strategy and describe the latest industry efforts to secure the consumers’ right to choose where information from their vehicle goes. Go online for more information and a full AAPEX Learning Forum schedule.
The Industry Indicators Report is a statistical compilation of key economic variables that are released each month by a variety of business and government sources. The monthly Industry Indicators Report is an AAIA member-only benefit. Reports and commentary are posted in the Knowledge Centre on the AAIA website and are accessible through AAIA username and password. For questions regarding this report, e-mail Ron Rossi or go online for more information on AAIA membership. If you need assistance with your username and password, contact the AAIA membership department at 301-654-6664.
Nominations are being accepted for AAIA standing committees for a three-year term commencing January 2014. These committees primarily meet two times a year in conjunction with AAIA Leadership Days in the spring and fall, throughout the U.S., to provide direction and develop plans for the association. Some committees may meet an additional time and/or schedule various conference calls/webinars. There is a limited number of openings for each committee. Criteria, goals and missions for each committee are listed online. If your job responsibility coincides with any of the committees mentioned and you are interested in becoming more involved in AAIA, please complete a nomination form, and include your relevant experience and qualifications. E-mail the form, along with an updated bio. The deadline to submit nominations is Nov. 15.
Car Care Council News
To help better educate consumers on the importance of vehicle maintenance, the Goodyear Tire & Rubber Co. will host regularly scheduled car care clinics across its national network of more than 600 Goodyear Auto Service Centre locations. The clinics are free and open to the public, and educate drivers on a variety of maintenance-related topics, including:
- Tyre care: learning the basics of tire wear, maintenance, inflation and how to change a flat tire;
- Under the hood: demonstrations on how to check your vehicle’s fluids and inspect belts and hoses;
- Electrical: inspecting lights, changing fuses and jump-starting a battery;
- Under the body: a detailed explanation of items under the vehicle, such as shock absorbers, brakes and exhaust systems.
To help promote this effort, Goodyear has teamed up with the Car Care Council — a non-profit organization operated by the Automotive Aftermarket Industry Association. “The Car Care Council is extremely pleased to work with Goodyear in hosting car care clinics at its retail outlets across the country,” said Rich White, executive director, Car Care Council. “Goodyear’s goal of educating consumers about the importance of automotive service and maintenance reinforces the ongoing efforts of our ‘Be Car Care Aware’ consumer education campaign.” To see if a car care clinic is coming to a store near you, visit the Car Care Council’s car care events page or contact your local Goodyear Auto Service Centre (a store locator is available online).
The best salespeople develop habits that enable them to be successful and then execute those behaviours on a consistent basis, writes David Brock. In addition to establishing positive habits, it’s also critical to eliminate unproductive activities from one’s daily schedule. “Get rid of those bad habits, the [ones] that distract you or don’t produce the outcomes you want,” Brock writes. Partners in Excellence Blog (10/17)
Employees at AppNexus are encouraged to send questions to a dedicated “dumb questions” e-mail account, which forwards their query companywide. Bringing apparently dumb questions into the open is a good way to address concerns and to figure out who is curious and engaged, CEO Brian O’Kelley says. “I like that it’s not anonymous, because it helps me get to know who’s really smart,” he says. The New York Times (tiered subscription model) (10/17)
Holding productive meetings and rewarding employees for their hard work are two ways to keep your team on the right track, writes Dale Kirke of Thales Training and Consultancy. It’s also important to communicate with your staff and to remember to inject a little fun into the workweek, he writes. Small Business Trends (10/20)