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Motor Industry Ombudsman of South Africa – Alternative Dispute Resolution


The Retail Motor Industry Organisation (RMI) is frequently contacted by both RMI members and consumers who would like to make use of the services of the Motor Industry Ombudsman of South Africa (MIOSA).

One of RMI’s core value functions to its members across its six Regional offices is Consumer Affairs. Any interaction with MIOSA will fall into this function. The booklet serves to act as an informative guide for members and consumers who make up the motoring public detailing the processes which need to be followed when lodging a dispute or complaint with MIOSA. It also covers the status of the MIOSA’s recommendations and details in which instances a business may or may not lodge a dispute against another business.