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SAMBRA’s annual conference and awards presentation took place recently in Stellenbosch with delegates proclaiming the action-packed weekend a big success!
What do you get when you combine competitive team building, hilarity, serious networking, intense discussions around the future of motor body repair and a formal gala dinner? The 2017 SAMBRA Conference Weekend!
Held on October 20 and 21 in Stellenbosch, the conference brought together SAMBRA members from across South Africa, as well as insurers, OEMs, suppliers and other industry stakeholders, where they networked, exchanged ideas and opinions, and workshopped the challenges and opportunities in the MBR industry under the banner, CHOOSE THE FUTURE.
The weekend began with a late afternoon of team building exercises, facilitated by Cape radio celebrity Ryan O’Connor. Teams comprised delegates from across industries, and the variety of fun activities – including painting, constructing structures from dowel sticks, games of Mega Jenga, getting themselves out of a serious tangle, and showing off their motoring knowledge by identifying brands from abstract logos – proved to be the perfect ice-breaker for the rest of the event.
Delegates were then treated to a scrumptious poolside braai, where they were entertained by television personality and singer Paul Buckby. A photo booth with various fun props provided additional entertainment, while no SAMBRA evening is complete without Charles Canning showing off his bag pipe skills!
The main conference followed the next morning. Keynote speaker Ryan Hogarth provided a reality check on how businesses need to gear themselves to keep up with the ever-evolving demands of today’s consumers, while Dionne Kerr from Siyakha Implementation Partners –SAMBRA’s strategic B-BBEE partner – shared some hard-hitting facts around B-BBEE compliance.
“Transformation shouldn’t take the place of business best practice… collaboration is key,” she maintained.
Two panel discussions around the future of the MBR industry, featuring representation from various related industries – including the merSETA, SAIA, RMI and Siyakha – prompted lively and constructive debate from the audience.
The weekend culminated in the announcement of the annual SAMBRA Insurer, OEM and Paint & Equipment Supplier Awards at a formal gala dinner.
In addition to the announcement of the winners, paintings created during the previous evening’s team building exercise, as well as the wire-art table centre pieces, were auctioned for charity.
Overall, the SAMBRA Conference was a tremendous success, with positive feedback received from many delegates, including the following:
“Despatch Body Works was part of the SAMBRA conference. We opened our doors just over five months ago and, for a new body shop, we have learned a lot and met wonderful new and old friends who share the same passion.
“The team building was a great idea and we had so much fun! The awards evening was beautiful and definitely a highlight of the weekend! Congratulations to all the prize winners! Thank you, SAMBRA for the opportunity.” – Hendrik and Adri.
“First, thank you, thank you! I really can’t express enough how grateful I am to you and the RMI / SAMBRA team. I think the venue was great and the discussion panel was really helpful – 10 out of 10 from me. Please keep doing what you guys are doing.” – Julian Pretorius, Star Centre, George.
“Well done on a fantastic event! We really had a great time!” – Lightstone Consumer.
Santam wins Insurer of the Year Award
Financial services group Santam won the prestigious South African Motor Body Repairers’ Association (SAMBRA) Insurer of the Year award at a gala event held recently in Stellenbosch.
Old Mutual Insure and Hollard were placed second and third, while Santam also walked away with the Green Practices Award in the Insurance Category – emulating the honour it achieved last year.
Ford was once again awarded Best OEM Award, while BASF received the overall Service Excellence Award in the Paint Supplier Category. Bosch made a clean sweep in the Equipment Supplier Category.
The annual SAMBRA Awards honoured top vehicle insurers and OEMs, as well as paint and equipment suppliers for their contribution to the sustainability of motor body repairers in South Africa.
SAMBRA represents the majority of accredited motor body repairers in the country, and works in close collaboration with various industry influencers – including the insurance sector, OEMs, suppliers, the Department of Labour and trade unions, as well as related SETAs – to maintain industry sustainability and development.
In determining the awards, SAMBRA conducts an annual survey which is independently managed and audited. The survey targets the association’s members, OEMs and paint and equipment suppliers to evaluate relationship satisfaction, quality of vehicle damage assessment, repairers’ interaction with claims staff, payment speed, customer service, green practices, training programmes and product support, among others.
The outcome of the survey has become an important measure of success and progress in the insurance, OEM and supplier sectors.
The first annual SAMBRA survey was conducted in 2011 to gauge the business relationship between the insurance and motor body repair industry. The survey has since been extended to also include OEMs, as well as paint and equipment suppliers.
“As a motor body repair association, it is our duty to foster effective collaboration between our members on the ground, and insurers, OEMs and suppliers,” says Edwin Martin, SAMBRA’s National Director.
“Through this exercise we are able to build best practice models through assisting all parties to re-evaluate and streamline their processes and procedures, and improve skill levels and regulatory compliance.
“Addressing mutual key performance areas helps to grow businesses at both ends of the scale with significant benefits to the consumer.”
The next SAMBRA Survey, which will culminate in the 2018 SAMBRA Awards, will kick off early in the New Year.
SAMBRA SURVEY WINNERS 2017
Insurance Category: Best Insurer
2nd Old Mutual Insure
Best Payer: Outsurance
Most Efficient: Outsurance
Green Practices: Santam
Service Excellence: Outsurance
OEM Category: Best OEM
Best Training Programme: Audi
Communication Excellence: Audi
Paint Supplier Category
Best Training: BASF
Best Product Support: PPG
Overall Service Excellence: BASF
Equipment Supplier Category
Best Training: Bosch
Best Product Support: Bosch
Overall Service Excellence: Bosch