Hi, My sister was an account holder for innovation warranty policy and her names are Dineo Olivia Mopailo ID 820608 0553 089, cell 0824279147 and Myne Phillip Morapedi Mopailo 7307125477085 cell 0649902659, Innovation instructed me to take the car to Toolweb Vereeniging 0164227854 Mannie Leroux on 30 August 2020 till now as the dealer gave them warranty of a year for engine replacement which happened in February 2020 and I was charged R10000 access for a new engine but my car is still at the mechanic, When we make a followup call I was told the policy has expired and the Mechanic said to them he put a second hand engine that I agrred with him but it’s strange one can pay R10000 access for second hand engine, Now my request is to lay a charge against both Insuarance and Mechanic for poor service rendered. 9months paying for the car at the bank but not using it .
Thank you for making contact with the RMI. This is wonderful.
Natasha, copied in this mail, will be in contact with you soon and assist accordingly.
I bought a car from easy cars dealership in Durban and they didn’t deliver. Please help.
Thank you for making contact with the RMI. Please send a mail to Robin for assistance: Robin.Naidoo@rmi.org.za
I need help i took the car for repairs at THE MOTOR GURU workshop in centurion the car was fixed for R5100 strange i drove it for a day it died i contacted the mechanic instructed me to bring it back thinking he gonna fixed it for free since his invoice got 30000 km or 12months guarantee to my surprise he send me whatsapp with quotation of R15 384.70 i paid then after 2days i discover oil leaks i spoke to him he said u must bring it back later the same day he send his receptionist to call with quote of R2900 i refuse to pay he tempered with my car because he said i must come take my car then tried to start it never started with key i had to kick start it then find another auto electrician he cost me R2550 help me
Thank you for making contact with the RMI.
Tumisho will be in contact with you soon.
I need assistance and advice.
I booked my vehice in at a registred RMI for scheduled maintenace on the 13/09/2021.The repairs that was scheduled was a Selinoid Valve,Oxygen Probe and Electo Valve.Two months down the line i was infromed that the Cylincer head blow.Today i am told that the entire engine needs to be replaced on the vehicle and this doenst make sense as the vehicle drove perfectly before i booked it .Please advise at this matter has been dragging on for way to long.
Afternoon, Thank you for making contact with the RMI. Please provide me with the area you are based in and company that assisted you, in order for a RMI consultant to make contact with you.
Good day the company is situated in four ways
Hi Althea, Please send a mail to email@example.com with the company details and your contact details, in order for a consultant to make contact with you.
I need some assistance to file a complaint as my car has been with the service provider in Durban from last year March / April 2021 for repairs and to date is still there a claim has been paid for the initial problem which diagnostics was noted by the service provider my vehicle was meant to be repaired ,but been back twice already which eventually got worse now he is refusing to take responsibility , I have made contact with the service provider and he says my vehicle is not priority after it been there for a long time. The details or history of it leading to this point is lengthy as there more to detail but I will be typing till forever is there someone I can perhaps contact to assist as this matter is really frustrating my car is not even at his workshop where it was left in the begin for repairs , and to get information from him mission impossible.
The time of the unrest my vehicle was there and he left a message for me to collect my vehicle , so I called him back asked him how would I do so in the middle of all this and as my car was now unable to be driven , he told me if I don’t get it towed as is which is not repaired he is not responsible for my vehicle and if anything happens I must then claim from my insurance.
I am just done dealing with his lies and bad service not to mention his not to mention his attitude never mind the fact that Im his client and the car belongs to me.
Robin, copied in this mail, will be in contact with you soon regarding your enquiry. All the best,
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