Who is the RMI?
With a membership of 7 500, the RMI provides a very effective collective voice that gives members considerable clout in negotiating better trading conditions.Â As the lead voice in the motor industry, the RMI is a member-driven organisation that constantly seeks solutions to concerns raised by members in the day-to-day running of their businesses. Membersâ€™ needs are serviced through six regional offices, manned by 83 professional staff. In addition, the RMI is the major employer representative of the Motor Industry Bargaining Council, playing a significant role in labour negotiations as well as the industryâ€™s social benefit schemes, dispute resolution processes and exemption procedures.
Objectives of the RMI
â€¢Â To promote, protect and encourage the interests of members and the motoring public by setting and maintaining proper standards of service and ethical trading conditions in the industry.
â€¢Â Facilitates the settlement of labour disputes between members and their employees by conciliation/mediation/arbitration.
â€¢Â Regulates relations between members and their employees and/or trade unions and protects and furthers the interests of members in that regard.
â€¢Â Promotes, supports or opposes when necessary, any proposal, legislative or other measures affecting the interests of members.
â€¢Â Affiliated with, and participates in the affairs of other bodies sharing common interest with RMI members i.e. NAAMSA, NAACAM, SABS, DoT, Busa, Nedlac, SAPIA, DTI, etc.
â€¢Â To maintain high standards of business ethics and service delivery to the motoring public by members of the RMI, and where necessary provide upliftment programmes to improve the knowledge and professionalism of members.
Services offered by the RMI
â€¢Â Representation of member’s interests with various government and other industry bodies, i.e. AA, SABS, DTI, DoT, NAAMSA, NAACAM, AIDC, MIDC, AMID, oil companies, motor manufacturer’s, various banking and insurance institutions.
â€¢Â Disseminates valuable industry information to members and consumers.
â€¢Â Encourages consumers to do business with members through the accreditation and grading of member businesses.
â€¢Â Access to other business partners in industry offering industry specific products, i.e. Capricorn.
â€¢Â Quality & Standards enforcement through the elimination of counterfeit parts and illegal importation and notification to members, thereby protecting both members and motorists from the consequences of mechanical failure due to the use of sub-standard components.
â€¢Â The RMI is an endorsee of National motoring exhibitions such as the Johannesburg International Motor Show, Automechanika South Africa, South African Automotive Week and the Workshop and Technology Show.
â€¢Â The RMI has vibrant national Consumer Affairs Departments dealing with matters raised by consumers and members alike where the RMI acts as intermediary in resolving disputes amicably.
â€¢Â Brand awareness campaigns through media reports, radio and television interviews, national radio advertising and government liaison to promote RMI members, with particular focus on consumer awareness in doing business with RMI members and promoting the Code of Conduct.
â€¢Â Business Directors managing specific Associational needs and activities.
â€¢Â Regional and National Executive Committees representing members and encouraging member interaction and participation in the successful role of specific Associations.
Code of Conduct
Accredited members are party to the RMI Consumer Code of Conduct in terms of which the consumer is assured that an accredited member undertakes to:
â€¢Â Sell his quality products and services at a fair and reasonable price.
â€¢Â Honour both in letter and in spirit any guarantees applicable to products and services sold by them.
â€¢Â Acknowledges that, should there be a dispute between a consumer/customer and our member which could not be amicably settled at Management level, the consumer/customer has the right to refer such dispute to the RMI for investigation.
â€¢Â RMI’s Consumer Services divisions are deployed countrywide.
â€¢Â Professional intervention ensures a proud record of high success rate in dispute resolution.
â€¢Â Sourcing of training interventions through the RMI Training Department.
â€¢Â Representation of members, and addressing their training needs, by serving on various forums of the Merseta, ie Authority-, Executive and Merseta Motor Chamber Committees, including bodies such as Busa and DoL.
â€¢Â Highly qualified IR consultants nationally at six Regional offices;
â€¢Â Negotiation at MIBCO level with unions on wage and substantive issues;
â€¢Â Free telephone assistance and advice on employment issues within member establishments;
â€¢Â Highly competitive low-priced on-site assistance by our skilled IR staff;
â€¢Â Representation at DRC, CCMA and Labour Court forums; and
â€¢Â Presentation of seminars on various labour related issues.
â€¢Â In an industry that in most sectors is overtraded, we are constantly promoting to the consumer that by dealing exclusively with RMI members, they will have â€œpeace of mindâ€ knowing that they are protected by our Code of Conduct, which ensures fair and reasonable prices, quality goods, a guarantee of parts and services and a recourse should they not be satisfied.
â€¢Â Healthcare – Moto-Health Fund available for members and their employees offering very competitive contributions with excellent benefits.
â€¢Â Pension & Provident Funds – excellent funds available for members and their employees.
The above are just some of the more tangible reasons for belonging, but in time to come, the consumer will more and more insist on exclusively doing business with RMI members and remember, the greater our numbers, the stronger our voice!