Jaguar Land Rover South Africa and Sub-Sahara Africa recently honoured its top dealers at a Gala Awards ceremony hosted at Crystal Towers in Cape Town. With Mark Bayley as Master of Ceremonies and Bryan Habana as a guest speaker, the evening was one to be remembered for a long time to come.
Jaguar Bryanston scooped the Jaguar Dealer of the Year Award, while Land Rover N4 Witbank was named the Land Rover Dealer of the Year, the pair emerging as the company’s leading dealer franchises for 2011.
“Both Jaguar Bryanston and Land Rover N4 Witbank excelled in the stringent criteria we set down for all of our dealers,” said Kevin Flynn, Managing Director of Jaguar Land Rover South Africa and Sub Saharan Africa. “Our dealers are our primary point of contact with our customers and therefore it is imperative that they strive for the highest levels of service excellence in every sphere.”
Jaguar Bryanston also emerged as the Jaguar Top Sales Dealer of the Year as well as also scooping the award for Jaguar Top Service Customer Satisfaction Index Dealer of the Year for its consistency in customer service excellence.
Land Rover’s Top Sales Dealer title was awarded to Land Rover Sandton for its exceptional sales volumes during 2011 as well as the trophy for The Land Rover Top Service Customer Satisfaction Index Dealer of the Year. The award is presented to the dealer that consistently delivers excellent customer service. This is measured through the Tactix Programme, which is a daily Customer Satisfaction interview conducted by Conexus, a subsidiary of Synovate. Customer satisfaction scores are released on a monthly basis to dealers.
Daly Land Rover, Potchefstroom was named Land Rover’s Most Improved Dealer of the Year, demonstrating substantial growth and progress throughout 2011. Land Rover East Rand walked away with the Financial Services Dealer of the Year prize.
For the first time Jaguar Land Rover Sub Sahara Africa participated in the prestigious Dealer of the Year Awards event. Premier Auto Services, Zimbabwe took top honours as the Jaguar Importer of the Year, with Coscharis Motors, Nigeria the top Land Rover Importer of the Year. CMC Automobiles, Tanzania was named the Most Improved Importer of the Year for Sub Sahara Africa.
“I would like to congratulate all our award recipients for their exceptional efforts and thank them for their ongoing commitment and dedication to both the Jaguar and Land Rover brands. We strive to ensure all our customers receive a superlative ownership experience and this can only be achieved through the passion and hard work of everyone within our dealer network,” concludes Flynn.