Retail Motor Industry Organisation

Mail Us

Customer Support

Find an

Accredited Member


NAAASP Business Development Programme

Q&A with Chuene Johannes Tolo, NAAASP Business Development Programme Facilitator

The RMI and merSETA have joined forces and are proud to launch this training programme on National Qualifications Framework Level 2 Learnership, registered with the Services Sectoral Education Training Authority
This is a pilot project in Gauteng for 42 owners (directors; sole proprietors; partners or members) and/or managers from the Retail Motor Industry Organisation’s (RMI’s) development membership category called National African Association of Automobile Service Providers (NAAASP). This initiative speaks to the RMI’s objective to advance the Organisation’s transformation agenda.
Learners have been grouped by proximity to their residences and businesses – one group attends class at the RMI Northern Regional office in Lynnwood Manor, Pretoria East, whilst the other group meets at the RMI National and Highveld offices in Ferndale extension, Randburg. Training on the Business Communication module commenced for both groups in June 2019.
Chuene Johannes Tolo specialises in consulting, facilitating, conducting outcomes-based assessments and moderation for various companies on a freelance-basis. His facilitating and consulting career spans over 16 year. He took some time to answer a few questions on the programme and its learners.
Q: What do you consider an essential element for success of a programme of such nature?
A: Commitment from all stakeholders, continuous engagement and timeous response to issues arising.
Q: Kindly share with us your best practices as a seasoned facilitator.
A: Collaborating with the learners and affording myself an opportunity to learn and gain as much knowledge as I impart.
Q: What is your impression of the quality of the group?
A: They truly understand their trade and are enthusiastic about learning new things. They are all sharing their expertise from their different environments, which enhances the learning experience.
Q: What do you suggest all stakeholders do to prevent learners from falling out of the programme?
A: Keep them glued to the bigger picture by continuously sharing the vision for this programme. They have to feel part of every step of this endeavour and have fun throughout this journey.
Q: How important are group/team dynamics with programmes like this?
A: That is very important, which is what we keep emphasizing as a team. Maintaining team cohesion, while recognising individual ability is imperative to the success of this programme.
Q: How do you suggest we positively influence the group/team dynamics?
A: By not allowing an “us and them” kind of scenario to develop. We have to strive to always be at the same level in order to fully understand the challenges they face on a daily basis. We have to share the frustrations they come across in their own space and be genuine with the guidance and advice we provide.
Q: What, in your opinion, is necessary to promote these dynamics?
A: We must be visible and available for them as much as reasonably possible. This is a partnership and it can never be complete if we only see each other in the training room. We have to aspire to inspire, and that can only be achieved in practice. By visiting their business environment, following up on improvement tasks, encouraging and instilling self-belief, especially when the going gets tough are key to keeping the spirit of togetherness alive.
New Venture Creation Level 2 Module 1: Business Communication
The purpose of this module is to teach study and language skills that will make studying easier.
This module is designed to help learners to:

  • Improve studying skills
  • Learn language skills that help in business
  • Master reading skills for studying
  • Interpret what they are reading
  • Understand essential study skills
  • Understand the basics of writing for business
  • Understand different formats used in writing for business