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RMI Assists With CPA Matters

Dear RMI Member,
As you will remember, the Consumer Protection Act 68 of 2008 (CPA) took full effect on the 1st of April 2011. The CPA in certain circumstances has a severe impact on the motor vehicle industry and affects the way in which suppliers in our industry can conduct their businesses – in compliance with the CPA.
You will remember that the RMI has contracted with a firm of attorneys (RTK Attorneys) to assist you in this regard. Part of this service, is the availability of free online training material on the different aspects of the CPA that may affect you as a supplier in the motor vehicle industry. This training material includes topics on all the relevant CPA issues, including the way that you market your product or service, what the consumer’s rights are when it comes to orders, delivery and the quality of the goods and services and many more.
Our understanding is that the claims that have been laid against our members with the National Consumer Commission range from frivolous to serious. This will likely always be the case – opportunistic consumers may take their chances. But you, as a supplier, must also make sure that you know what your rights are and that you understand the dos and don’ts of conducting business in a CPA compliant manner. It is clear that not all members understand all the relevant provisions of the CPA and the impact that it has on warranties, service deliveries etc.
The online training is available from the website by clicking on the blue button – “launch application” – you can access the material once you have registered. You simply need to follow the steps to register and then all the material will be available to you to use at your own time when it suits you.
If you require any further assistance with CPA related issues or if you are not sure how to handle a particular situation with a consumer, you can also discuss the situation and take advice from one of the attorneys from RTK Attorneys. You can phone them on 021-671-4645 or send an email to
This is an initiative of the RMI to assist members with compliance with this important piece of legislation – make use of it!
Jeff Osborne